Returns Policy

Under the European Distance Selling Regulations you have the right to cancel your order for any item purchased on this website for a full refund within seven days of delivery.

To cancel you must email or write to us within seven days of delivery of your items, quoting your order number. You, the consumer, are obliged to take reasonable care of the items and return them in unused condition with the original packaging and accompanied by the original receipt. The consumer is obliged to return the goods at their own cost within 30 days; The 50Cal Paintball Shop will not refund this cost. The consumer is responsible for the goods until they are back in the possession of The 50Cal Paintball Shop, the consumer must claim for any damages caused on the return, from the courier used. If the goods are not returned in unused condition then the right to full refund is forfeited.

When returning items that are deemed to be faulty you must contact us by telephone, prior to sending the articles back and obtain instructions and authorised returns reference from the sales staff. Second hand items, or items that are described as seconds, are not deemed as being faulty for the imperfections disclosed at the time of sale.

Any goods returned that have no fault as confirmed by our engineers will be subject to a re-stocking charge (WE RESERVE THE RIGHT TO CHARGE A RE-STOCKING FEE AT 20% OF THE INVOICE VALUE FOR GOODS RETURNED). *Note: Incorrect delivery instructions are not a reason for goods to be returned, re-delivery or stock returns will be charged.

We do accept returns subject to the following conditions being met:

  • All goods must be returned in perfect condition with undamaged original packaging and any accompanying instructions and documentation. We therefore recommend that you open packaging carefully.
  • We retain the right to refuse returned goods should the company deem these to be unsuitable for resale.
  • Proof of purchase (relevant invoice and despatch note number required).